Refund Policy

Last updated: August 2026

The promise in one paragraph

Every NailsCleanPro order is covered for 60 days from the day it is delivered. If the spray is not right for you, send back what is left and we refund the purchase price. Opened bottles are accepted. Nearly empty bottles are accepted. We ask for the return so we know the request is genuine, not so we can put it back on a shelf.

Starting a return

Email [email protected] inside the 60 days with the order number from your confirmation. We reply with the return address, normally the same working day. Do not post anything back before you have that address, because unannounced parcels are hard to match to an order.

Pack the bottles so they cannot leak, use a tracked service if you can, and keep the receipt until the refund shows up.

What we refund and what we do not

We refund the purchase price of the product. Where shipping was charged on a two-bottle order, that charge is not refunded, and return postage is paid by you.

Partial returns are fine. If six bottles arrived and four are going back, we refund those four at the price you paid for them.

Timing

We process the refund within two business days of your parcel reaching us and email you when it is done. Your bank or card issuer then takes its own time, typically three to five business days, occasionally a full statement cycle. If nothing has appeared after ten business days, write to us and we will send the transaction reference.

Damaged or wrong items

If a bottle arrives broken or the order is wrong, photograph it and email us inside seven days. We replace it and we do not ask for the damaged item back. This sits outside the 60-day promise and does not use any of it up.

Questions about this page go to [email protected] or Northline Topicals, LLC, 1128 Broadway Avenue South, Suite 240, Rochester, MN 55904.